At InspirationBox, we are committed to providing high-quality products and services. However, we understand that there may be occasions when you need to cancel an order, return a product, or request a replacement. Below is an overview of our policies regarding Cancellation, Return, and Replacement. Please read them carefully.

Cancellation, Return, Replacement & Refund Policy

At InspirationBox, we are committed to delivering high-quality products that spark imagination and bring joy. We understand that occasionally, you may need to cancel an order, request a return, or seek a replacement. Here’s everything you need to know:

🛑 Cancellation Policy

We aim to process your order swiftly. If you need to cancel:

  • Timeframe: Orders can be canceled within 24 hours of purchase or before shipping.

  • How to cancel: Email us at support@inspirationbox.in with your order number and cancellation request.

  • Note: Once shipped, the order cannot be canceled. Please refer to our return policy instead.

🔁 Return Policy

If you’re not completely satisfied, we’re here to help.

  • Return Period: Returns accepted within 7 days from the date of delivery.

  • Item Condition: Product must be unused, unopened, and in original packaging with shrink wrap intact.

  • Steps to initiate:

  • Shipping Costs: Not refundable unless the item is faulty or incorrect.

  • Refunds: Upon approval, refunds are credited to the original payment method within 7–10 working days.

🔄 Replacement Policy

If your product arrives damaged, defective, or incorrect, we’ll replace it.

  • Replacement Window: Request within 30 days of delivery.

  • What we need:

    • Photos/videos showing the defect

    • Order number and product details

  • Transit Damage: If the item was damaged in transit, we will cover the return shipping.

  • Timeline: Replacement will be delivered within 10 working days of return approval.

  • Shipping Time: Varies based on your location.

💻 Digital Product Policy (PDFs, Templates)

For items delivered digitally (PDFs, downloadable cards, templates, etc.):

  • Cancellations: Not allowed once the payment is confirmed.

  • Returns & Refunds: Not permitted unless:

    • File is inaccessible due to a technical error

    • You received the wrong or corrupted file

Please contact us at support@inspirationbox.in within 48 hours of purchase for digital product concerns.

🚚 Delivery & Shipping

  • Shipping Timeline: Products are usually delivered within 5 working days.

  • Free Shipping: Available on orders above ₹500.

  • Paid Shipping Rates:

    • Prepaid: ₹75

    • Cash on Delivery: ₹120

📝 General Guidelines

  • Shipping Costs: Non-refundable unless the item is defective or incorrect.

  • Marketplace Orders: Orders placed on Amazon or other platforms must follow their policies.

  • Product Description: All details are mentioned clearly; no returns/replacements based on personal preference or misunderstanding of product info.

📞 Contact Us

Have a question or concern? We’re here to help.

Email: support@inspirationbox.in
Phone: +91 98765 43210